Privacy Policy

Table of Contents

• 1. Information We Collect
• 2. How We Use Your Information
• 3. Legal Bases for Processing
• 4. Information Sharing and Disclosure
• 5. Data Retention
• 6. Data Security
• 7. Your Rights and Choices
• 8. Cookies and Tracking Technologies
• 9. Children Privacy
• 10. International Data Transfers
• 11. Changes to This Policy
• 12. Contact Information

1. Information We Collect

1.1 Personal Information You Provide

When you interact with Incendium Solutions LLC through our website at www.incendiumsolutions.lol, you may voluntarily provide certain personal information. This includes but is not limited to your full name, email address, phone number, company name, job title, and the content of any messages or inquiries you submit through our contact forms. We collect this information solely when you choose to provide it.

1.2 Information Collected Automatically

When you visit our website, certain information is automatically collected through standard web technologies. This includes your Internet Protocol address, browser type and version, operating system, referring URL, pages visited, time and date of your visit, time spent on each page, and other diagnostic data. This information is collected through server logs, cookies, and similar technologies.

1.3 Categories of Data Subjects

We may collect and process personal data relating to the following categories of individuals: website visitors who browse our pages or submit inquiries through our contact forms, prospective clients who engage with our sales or business development teams, current clients with whom we maintain active business relationships, and vendors or business partners who collaborate with us on service delivery.

1.4 Information We Do Not Collect

Incendium Solutions LLC does not knowingly collect sensitive personal information as defined under applicable data protection laws, including but not limited to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health information, or information concerning sexual orientation. We do not process payment card information directly as we do not handle financial transactions through our website.

2. How We Use Your Information

2.1 Primary Purposes

The information we collect is used for the following purposes: responding to your inquiries and providing customer support, delivering and improving our computer systems design and IT consulting services, communicating with you about our services, updates, and relevant technical content that may interest you, analyzing website usage and performance to enhance user experience, complying with legal obligations and enforcing our terms, and protecting the security and integrity of our systems and your data.

2.2 Service-Related Communications

We may use your contact information to send you transactional or service-related communications, including responses to your inquiries, confirmation of scheduled consultations, project status updates, technical notifications, and administrative messages. These communications are essential to the services we provide and you cannot opt out of receiving them while maintaining an active engagement with us.

2.3 Marketing Communications

With your consent where required by applicable law, we may send you informational emails about industry trends, technology insights, service offerings, case studies, and events that we believe may be relevant to your interests. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link included in every marketing email or by contacting us directly at the email address listed in the Contact Information section.

2.4 Aggregate and De-Identified Data

We may create aggregate or de-identified data from the personal information we collect by removing data components that make the data personally identifiable. We may use this aggregate or de-identified data for any lawful purpose, including analyzing service usage trends, improving our service offerings, and publishing industry benchmarks, provided that such data cannot reasonably be used to identify any individual.

3. Legal Bases for Processing

Where required by applicable data protection legislation, we rely on the following legal bases for processing your personal information:

• Contractual Necessity: Processing necessary to perform a contract with you or to take steps at your request before entering into a contract, including responding to inquiries about our services.
• Legitimate Interests: Processing necessary for our legitimate business interests, including improving our website, securing our systems, conducting analytics, and marketing our services, provided these interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Legal Obligation: Processing necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your personal information with trusted third-party service providers who perform services on our behalf, including but not limited to website hosting providers, email delivery services, analytics providers, customer relationship management platforms, and cloud infrastructure services. These service providers are contractually bound to process personal information only in accordance with our instructions and to implement appropriate security measures to protect your data.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy where required by applicable law.

4.3 Legal Disclosures

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Incendium Solutions LLC, prevent or investigate possible wrongdoing in connection with our services, protect the personal safety of users of our services or the public, or protect against legal liability.

4.4 No Sale of Personal Information

Incendium Solutions LLC does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We do not exchange personal data for monetary or other valuable consideration as the term sale is defined under applicable data protection and privacy laws.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and applicable legal requirements.

When we no longer need to retain your personal information, we will securely delete or anonymize it. If deletion is not immediately possible due to technical constraints, we will isolate the data from further processing until deletion is possible.

6. Data Security

6.1 Security Measures

Incendium Solutions LLC implements and maintains technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include but are not limited to encryption of data in transit using TLS protocols, encryption of data at rest using industry-standard algorithms, access controls with role-based permissions and multi-factor authentication, regular security assessments and vulnerability scanning, intrusion detection and prevention systems, employee training on data protection and privacy practices, and physical security controls at our facilities and those of our hosting providers.

6.2 Breach Notification

In the event of a data breach that compromises your personal information, we will notify you and relevant regulatory authorities without undue delay, in accordance with applicable legal requirements. Our notification will describe the nature of the breach, the categories and approximate number of data subjects and personal data records concerned, the likely consequences of the breach, and the measures we have taken or propose to take to address the breach.

6.3 Your Role in Security

While we implement robust security measures, no method of transmission over the Internet or electronic storage is completely secure. We encourage you to take steps to protect your own information, including using strong passwords, keeping your devices and software updated, and being vigilant against phishing and other social engineering attacks that may target you.

7. Your Rights and Choices

7.1 Data Subject Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: You may request confirmation of whether we process your personal data and, if so, request access to that data along with details about the processing.
• Right to Rectification: You may request that we correct inaccurate or incomplete personal data we hold about you.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data from our systems.
• Right to Restrict Processing: You may request that we limit the processing of your personal data under certain conditions.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

7.2 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within the timeframe required by applicable law, typically within thirty days. We may need to verify your identity before processing your request, which may require you to provide additional information.

7.3 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act and the California Privacy Rights Act regarding your personal information. These include the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. To exercise your California privacy rights, please contact us using the details provided below.

7.4 European Economic Area and United Kingdom Rights

If you are located in the European Economic Area or the United Kingdom, you have the rights set forth under the General Data Protection Regulation and the UK Data Protection Act. You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your data protection rights have been violated.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website operators. Cookies may be session cookies that expire when you close your browser, or persistent cookies that remain on your device for a set period.

8.2 Types of Cookies We Use

Our website may use the following types of cookies: essential cookies that are necessary for the website to function properly and cannot be disabled in our systems, performance and analytics cookies that help us understand how visitors interact with our website by collecting and reporting information anonymously, and functional cookies that enable enhanced functionality and personalization such as remembering your preferences.

8.3 Cookie Management

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling certain cookies may affect the functionality of our website and your ability to use some of its features. For more information about managing cookies, please consult your browser documentation or visit aboutcookies.org.

8.4 Do Not Track Signals

Some web browsers include a Do Not Track feature that signals to websites that you do not want your online activity tracked. Our website currently does not respond to Do Not Track signals due to the lack of an established industry standard for how such signals should be interpreted and acted upon.

9. Children Privacy

Our website and services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children under eighteen years of age. If we become aware that a child under eighteen has provided us with personal information, we will take steps to delete such information from our systems as quickly as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so that we can take appropriate action.

10. International Data Transfers

Incendium Solutions LLC is headquartered in the United States, and your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities. These jurisdictions may have data protection laws that differ from those in your country of residence. When we transfer personal data across international borders, we implement appropriate safeguards in accordance with applicable data protection laws, including standard contractual clauses approved by relevant regulatory authorities, to ensure that your personal information receives an adequate level of protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or operational needs. When we make material changes, we will notify you by posting the updated policy on this page with a revised effective date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website after any modifications to this policy constitutes your acknowledgment of the changes and your agreement to be bound by the updated policy terms.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us using the information below. We are committed to addressing your privacy concerns promptly and transparently.

Data Controller: Incendium Solutions LLC

Registered Address: 11516 S Skyward Rd, South Jordan, UT 84009-1402, United States

Email: connect@incendiumsolutions.lol

Phone: +1 (434) 357-9319

Website: www.incendiumsolutions.lol

If you believe your privacy rights have been violated, you also have the right to file a complaint with the appropriate data protection supervisory authority in your jurisdiction. For residents of Utah, the Utah Division of Consumer Protection may be reached through their official channels.